Privacy Policy

Cleaners West Hampstead Privacy Policy

This Privacy Policy explains how Cleaners West Hampstead collects, uses, stores, and protects personal data of its customers and prospective customers in the West Hampstead area. It is intended to be fully compliant with the UK General Data Protection Regulation GDPR and the Data Protection Act 2018.

This Privacy Policy applies to all Cleaners West Hampstead customers, including domestic and commercial clients, who use or enquire about our cleaning services within the West Hampstead area.

Who We Are

Cleaners West Hampstead is a cleaning service provider operating in the West Hampstead area. In the context of this Privacy Policy, Cleaners West Hampstead is the data controller. This means we decide how and why your personal data is processed when you engage with us as a customer or prospective customer.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identity data such as name, title or similar identifiers.

Contact data such as billing and service addresses within the West Hampstead area, and other contact details you choose to provide.

Service data such as details about the property to be cleaned, access instructions you choose to provide, preferred dates and times, and specific cleaning preferences.

Transaction data such as records of the services you have booked, dates of service, prices charged, and related payment records. We do not store full payment card details; where card payments are used, these are processed securely by payment service providers.

Communication data such as enquiries, complaints, feedback, and any other correspondence with us.

Technical and usage data such as information you provide when using online forms or booking tools, and information on how you interact with our services.

How We Collect Your Data

We collect personal data from you in various ways, including:

When you contact us to request a quote, make a booking, or ask a question.

When you use any online booking or contact forms operated for Cleaners West Hampstead.

When you communicate with us by phone, in writing, or in person.

When we provide cleaning services at your property and record service details for operational and billing purposes.

Lawful Basis for Processing

We rely on one or more of the following lawful bases under GDPR to process your personal data:

Contract: We process your personal data where it is necessary to enter into, or perform, a contract with you. This covers activities such as responding to your enquiries, providing quotes, arranging and delivering cleaning services, and managing billing.

Legal obligation: We may process certain data to comply with legal and regulatory requirements, including tax and accounting obligations and to maintain appropriate business records.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This may include managing and improving our services, scheduling staff, monitoring service quality, and handling complaints or claims.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communication. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide cleaning services in the West Hampstead area, including booking appointments, confirming details, and delivering the service.

To manage our relationship with you, including customer service, responding to enquiries and complaints, and handling cancellations or rescheduling.

To process payments for services and maintain accounting and financial records.

To plan and organise our workforce and logistics so that cleaning staff can attend your property at the scheduled time.

To improve our services, including monitoring satisfaction levels and using feedback to train staff.

To communicate with you about any changes to our services, terms, or this Privacy Policy where appropriate.

To protect our business and prevent fraud, misuse, or other unlawful activities.

Sharing Your Personal Data

We may share your personal data with selected third parties in the following circumstances:

Service providers acting as data processors who provide operational, administrative, payment processing, or IT support services to Cleaners West Hampstead. These processors are only permitted to process your personal data on our instructions and for the purposes described in this Privacy Policy.

Professional advisers such as accountants, or legal advisers, where necessary for compliance and business management.

Regulatory or law enforcement authorities where we are required to do so by law, or where disclosure is necessary to protect our rights, your safety, or the safety of others.

We do not sell your personal data to third parties.

International Transfers

If we use service providers located outside the United Kingdom or the European Economic Area, and this involves the transfer of your personal data, we will ensure that appropriate safeguards are in place in accordance with GDPR requirements. This may include using standard contractual clauses or transferring data to countries that have been recognised as providing an adequate level of data protection.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

In general, we keep customer and booking records for a period required by applicable tax and accounting laws after the end of the relevant financial year. Operational records related to specific cleaning visits may be kept for a shorter period, unless they are needed for ongoing customer service, complaint handling, or legal purposes.

When personal data is no longer needed, we will securely delete or anonymise it.

Data Processors and Security

Where we engage third-party processors, they are required to implement appropriate technical and organisational measures to protect your personal data, and to process it only in accordance with our written instructions.

We take appropriate steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, and staff training on data protection responsibilities.

Your Data Protection Rights

Under GDPR, you have a number of rights in relation to your personal data. These rights apply to all Cleaners West Hampstead customers in the West Hampstead area, subject to certain legal limitations and conditions.

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data about you.

Right to erasure: You may request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purpose for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.

Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or our legal basis for processing.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used, machine readable format, and to have it transmitted to another controller where technically feasible.

Right to object: You have the right to object to processing that is based on our legitimate interests, including profiling, if you believe your rights and freedoms outweigh our interests. We will stop the processing unless we can demonstrate compelling legitimate grounds.

Rights related to consent: Where we rely on your consent, you have the right to withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

Exercising Your Rights

If you wish to exercise any of your data protection rights in connection with your relationship with Cleaners West Hampstead, you can contact us using the usual communication methods you use to engage our services, clearly stating which right you wish to exercise and providing enough information for us to identify you and locate your data.

We will respond to your request in accordance with GDPR time limits and will not normally charge a fee. We may request additional information to verify your identity before acting on your request where necessary to protect your data.

Complaints

If you have concerns about how Cleaners West Hampstead handles your personal data, you are encouraged to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updated version will apply to all Cleaners West Hampstead customers in the West Hampstead area from the date it is published. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data.