Terms And Conditions

Cleaners West Hampstead Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners West Hampstead provides cleaning services to clients. By making a booking, requesting a quotation, or allowing our cleaners to access your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below.

Company refers to Cleaners West Hampstead, the provider of cleaning services.

Client refers to any individual, business, landlord, tenant, managing agent or other party who requests or receives services from the Company.

Services refers to domestic or commercial cleaning and any related services provided by the Company, including but not limited to regular cleaning, one off cleaning, end of tenancy cleaning, deep cleaning and specialist cleaning as agreed in writing.

Cleaner refers to any employee, worker, contractor or representative engaged by the Company to deliver the Services.

Premises refers to any property or location where the Services are to be carried out.

2. Scope of Services

The Company will provide the Services agreed with the Client at the time of booking or confirmation. The scope of work may include specified tasks, areas or rooms, subject to the Client providing accurate information regarding the size and condition of the Premises.

The Company reserves the right to adjust the price or duration of the Services where the actual condition or size of the Premises differs significantly from the information provided at the time of booking.

The Services do not include the lifting of heavy furniture or items, work at unsafe heights, removal of biological or hazardous waste, pest control, or any tasks that may put the Cleaner at risk of injury or breach applicable regulations.

3. Booking Process

Bookings may be made by the Client through the Companys accepted booking channels as advertised from time to time. By placing a booking, the Client confirms that they are legally entitled to allow access to the Premises and to request the Services.

The Client must provide accurate details about the Premises, including property type, approximate size, number of rooms and any particular cleaning requirements or restrictions. The Client must also inform the Company of any access instructions, parking arrangements and security measures affecting entry to the Premises.

All bookings are subject to acceptance and confirmation by the Company. The Company will confirm the date, approximate arrival time, type of service and any estimated duration. Any quotation or estimate provided is based on the information available at the time and may be adjusted where necessary.

The Client is responsible for ensuring that someone with authority to grant access is present at the Premises at the agreed time, or that arrangements for keys or other access methods are agreed in advance with the Company.

4. Access and Client Obligations

The Client must provide safe and unobstructed access to the Premises at the agreed time. This includes ensuring that entrances, stairways and working areas are reasonably clear and safe for the Cleaner to use.

The Client must ensure that electricity, running water, lighting and, where relevant, heating are available at the Premises for the duration of the Services. If these basic utilities are not available, the Company may be unable to carry out the Services and reserves the right to charge a cancellation fee.

The Client is required to secure or remove any valuable, fragile or irreplaceable items from the areas to be cleaned. The Client must inform the Company of any items that require special care or handling.

Where children, pets or other occupants are present at the Premises, the Client must ensure that they do not interfere with the Cleaner in a way that compromises safety or prevents the proper execution of the Services.

5. Pricing and Quotations

Prices for the Services will be quoted either as an hourly rate, a fixed fee, or a combination of both, depending on the nature of the work. All quotations are given based on information supplied by the Client and are subject to change if the information is incomplete or inaccurate.

Unless expressly stated otherwise, all prices are exclusive of any applicable taxes or charges that may be introduced or varied by law.

The Company reserves the right to amend its standard rates at any time. Where the Client has a regular service agreement, the Company will endeavour to provide reasonable notice of any changes to pricing.

6. Payments

Payment terms will be confirmed at the time of booking. The Company may require payment in advance, on the day of service, or within a specified period after completion, depending on the type of service and the Clients status.

Accepted payment methods will be those advised by the Company from time to time. The Client must ensure that payment details provided are correct and that funds are available when payment is due.

If payment is not received by the due date, the Company reserves the right to suspend further Services until payment is made in full and to charge interest on overdue amounts at the maximum rate permitted by law. The Client shall also be responsible for any reasonable costs of collection incurred by the Company.

Where payment is made by a third party on behalf of the Client, the Client remains ultimately responsible for all sums due under these Terms and Conditions.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice within the time period specified by the Company. The applicable notice period and any related charges will be communicated at the time of booking.

If the Client cancels or reschedules a booking with insufficient notice, or if the Cleaner is unable to gain access to the Premises at the agreed time due to circumstances within the Clients control, the Company may charge a cancellation fee up to a reasonable proportion of the service fee, taking into account the time reserved and the likelihood of the Company being able to allocate the Cleaner to alternative work.

The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including but not limited to staff illness, transport disruption, extreme weather or other events beyond its reasonable control. In such cases, the Company will offer an alternative appointment as soon as reasonably practicable, or a refund of any prepayments for the affected appointment.

8. Service Standards and Complaints

The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible and, in any event, within a reasonable time after the completion of the work.

The Client should provide clear details of the issue, including the date of service and the specific areas or tasks in question. The Company may request photographic evidence or an opportunity to inspect the Premises.

Where a complaint is found to be justified, the Company may, at its discretion, offer a re clean of the relevant area or an appropriate partial refund. Any remedy will be limited to the value of the Services provided on the date in question.

9. Client Property and Security

The Company takes reasonable measures to ensure that Cleaners respect the Clients property and follow agreed security procedures. However, the Client is responsible for safeguarding valuables, cash, jewellery and other high value items.

Where keys or access codes are provided to the Company, they will be stored and used with reasonable care. The Client must inform the Company promptly of any change to locks, alarms or access details relevant to future bookings.

The Company shall not be liable for any loss where access arrangements are made directly between the Client and a Cleaner without the Companys knowledge or approval.

10. Liability and Limitations

The Company will be liable for direct loss or damage to the Clients property caused by the negligence of the Company or its Cleaners while performing the Services, subject to the limitations set out in this section.

The Companys total liability in respect of any single incident shall not exceed a reasonable amount having regard to the value of the Services provided and the nature of the loss, and in any event shall not exceed the level of cover provided by the Companys applicable insurance policies.

The Company shall not be liable for normal wear and tear, pre existing damage, deterioration due to age or condition, or damage arising from defects in materials, surfaces or equipment that are unsuitable for cleaning. The Client must inform the Company of any delicate items, non sealed surfaces or particular sensitivities before the start of the Services.

The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of goodwill, arising out of or in connection with the provision of the Services.

Nothing in these Terms and Conditions shall exclude or limit any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence or for fraud.

11. Equipment, Materials and Health and Safety

The Company may supply its own cleaning equipment and materials or may agree to use products provided by the Client, as confirmed at the time of booking. Where the Client supplies products or equipment, the Client is responsible for ensuring that they are safe, suitable and in good working order.

The Cleaner has the right to refuse to use any equipment or product that they consider unsafe or inappropriate. In such cases, the Company may not be able to complete the Services as originally agreed and may adjust the scope or duration accordingly.

The Company and its Cleaners will follow reasonable health and safety practices while on the Premises. The Client must inform the Company of any known hazards, including structural issues, slippery floors, exposed wiring or other risks that might affect the safe delivery of the Services.

12. Waste Handling and Environmental Responsibilities

The Company will handle routine household or light commercial waste generated in the course of cleaning in accordance with applicable waste regulations. This may include bagging and placing waste in the Clients designated bins or collection points.

The Services do not include the removal or off site transportation of large volumes of waste, bulky items, construction debris, hazardous substances, clinical waste or any other materials that require special licences or facilities for disposal. Where such materials are present, the Client remains responsible for arranging lawful and appropriate disposal.

The Client must ensure that any waste storage areas, internal or external bins and access to collection points are reasonably safe and accessible for the Cleaner. The Company will not be responsible for missed municipal collections or local authority waste service issues that fall outside the control of the Company.

The Company endeavours to use cleaning methods and products that are compliant with applicable environmental and safety standards and to minimise unnecessary waste where reasonably practicable.

13. Insurance

The Company maintains insurance cover appropriate to the nature of its Services, subject to the terms, conditions and exclusions of the relevant policy or policies. Details of cover may be made available to the Client upon reasonable request.

The Client is responsible for maintaining their own buildings and contents insurance and for ensuring that such policies provide adequate cover for their own property and any risks not expressly assumed by the Company.

14. Privacy and Data Protection

The Company may collect and process personal data relating to the Client for the purpose of providing the Services, managing bookings, processing payments and complying with legal obligations.

The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to protect such data against unauthorised access, loss or misuse.

The Client is responsible for ensuring that any personal data of third parties provided to the Company in connection with the Services has been collected and shared lawfully.

15. Changes to These Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all bookings made after the date of publication of the updated terms.

Where changes are material and affect ongoing regular service arrangements, the Company will endeavour to provide the Client with reasonable notice. Continued use of the Services after such notice will constitute acceptance of the amended Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of it.

The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where this does not materially affect the standard of the Services.

These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the provision of the Services and supersede any previous understandings or agreements, whether written or oral, relating to the same subject matter.