Terms and Conditions for UK Service Provision

These Terms and Conditions set out the basis on which we provide our services to customers in the United Kingdom. By making a booking, confirming an order, or allowing work to begin, you agree to be bound by these terms. They are designed to explain the service contract clearly, including the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the governing law that applies to the agreement.

For the avoidance of doubt, these terms apply to all quotations, appointments, and service requests unless we agree otherwise in writing. Any variation must be confirmed by us in a durable form. The headings used in this document are for convenience only and do not affect interpretation. Where the words we, us, or our appear, they refer to the service provider. The words you and your refer to the customer, client, or person placing the booking.

If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect. A failure by either party to enforce a right at any time shall not be treated as a waiver of that right. Nothing in these terms limits any statutory rights that cannot be excluded under UK law.

1. Booking Process

All service bookings are subject to availability and acceptance by us. A request for a booking does not constitute a confirmed appointment until we have accepted it. We may confirm a booking by email, text message, written quote acceptance, telephone confirmation, or through another recorded method. Service bookings may require the customer to provide accurate details about the work required, access arrangements, site conditions, and any special handling needs.

When you submit a booking request, you agree that the information provided is complete and correct. If the scope of work changes after confirmation, we may revise the quotation, amend timings, or reschedule the service. Any estimate provided before inspection is based on the information available at that time and may be adjusted if the actual service differs materially from what was described.

We reserve the right to refuse, suspend, or cancel a booking where we reasonably believe that the work would be unsafe, unlawful, impractical, or outside our service scope. This includes circumstances where access is restricted, the site presents hidden hazards, or the requested work requires specialist permissions, equipment, or third-party approvals that are not in place.

2. Pricing and Payments

Prices will be set out in the quotation, estimate, invoice, or order confirmation issued by us. Unless expressly stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Any price shown as an estimate is indicative only and may change if the work changes, if additional labour is needed, or if extra materials, permits, disposal charges, or travel time become necessary.

Payment terms will be specified before the service begins or on the invoice. In many cases, payment must be made on booking, on arrival, on completion, or within a stated number of days after invoicing. We may require a deposit or advance payment to secure an appointment. Non-payment or late payment may result in suspension of services, withholding of completion documentation, and recovery action for outstanding sums.

We accept payment by the methods made available at the time of booking or invoicing. Where a payment is declined, reversed, charged back, or otherwise fails, you remain liable for the full amount due together with any reasonable bank, administration, or recovery fees incurred as a result. We may also charge statutory interest and fixed compensation where permitted under the Late Payment of Commercial Debts regime, if applicable.

Any discounts, promotional pricing, or special offers apply only to the service and period stated. They are not transferable unless we agree otherwise. A quotation may be withdrawn if not accepted within its validity period. Unless stated in writing, prices do not include additional work that becomes necessary due to hidden defects, unsafe conditions, or changes requested by you after the booking has been confirmed.

3. Cancellations, Amendments, and Missed Appointments

You may request to cancel or reschedule a booking by giving us reasonable notice. The exact notice period may vary depending on the type of service, materials reserved, and time allocated. If you cancel after we have incurred costs, ordered items, allocated staff time, or started travel to site, you may be charged a cancellation fee that reflects our actual losses and reasonable administration costs.

If you fail to provide access, are not present when required, or otherwise prevent the service from being carried out, this may be treated as a late cancellation or missed appointment. In such circumstances, you may be charged the full or partial booking fee. We will use reasonable efforts to rebook the service, but any reattendance may be subject to additional charges.

We may cancel or postpone a booking for operational reasons, including staff illness, adverse weather, vehicle breakdown, supplier delays, health and safety concerns, or circumstances beyond our control. If we do so, we will use reasonable efforts to offer an alternative date or, where appropriate, a refund of amounts paid for the cancelled portion of the service. We are not liable for indirect losses arising from a necessary reschedule.

4. Customer Responsibilities

You must provide safe and reasonable access to the premises, equipment, utilities, and information needed to complete the service. This includes accurate directions, parking arrangements where relevant, and notification of known hazards. You are responsible for ensuring that the site is prepared so that the work can proceed without unnecessary delay or risk.

You must also ensure that any children, pets, valuables, fragile items, or personal belongings are protected or removed where necessary. Unless we agree to do so in writing, we do not accept responsibility for moving items that are fixed, heavy, delicate, or potentially dangerous. You should disclose all relevant site conditions, including contamination, asbestos, infestations, structural issues, electrical hazards, or hidden obstructions.

Customer cooperation is essential to allow us to provide the service safely and efficiently. If you fail to disclose relevant information or provide false details, you may be responsible for any resulting delay, additional cost, damage, or loss. We may suspend the service until the issue is resolved, and any delay caused by your failure may be charged at our standard rates.

5. Service Delivery and Performance

We will carry out the service with reasonable care and skill, in accordance with the description agreed at the time of booking and any applicable legal obligations. Timescales are estimates unless expressly stated as fixed. Arrival times may be subject to traffic, prior appointments, weather, or other practical constraints. We will endeavour to complete the work within the agreed scope, but completion may depend on the condition of the site and the accuracy of the information you provided.

If we identify matters that fall outside the agreed scope, we may pause the work and provide an updated quotation or explanation of any required changes. You may choose whether to proceed with extra work, unless it is necessary to complete the originally agreed service safely or to comply with law. Where immediate action is needed to prevent harm, damage, or regulatory breach, we may act as reasonably necessary and charge accordingly.

Any materials supplied by us remain our property until paid for in full where permitted by law. Risk may pass to you on delivery, installation, or completion depending on the nature of the work and the point at which it becomes incorporated into your property. If any service outcome depends on third-party systems, permits, or infrastructure, we cannot guarantee performance beyond those external limitations.

6. Waste Regulations and Disposal

Where our services generate waste, including packaging, removed items, debris, or other residual materials, disposal will be handled in line with applicable UK waste regulations. We will act as required by law in relation to classification, transport, transfer, treatment, and disposal. If waste transfer notes, consignment records, or other documentation are needed, the relevant party must provide the necessary information honestly and promptly.

You must not ask us to dispose of prohibited, hazardous, unidentified, or contaminated waste unless we have agreed in advance and are legally able to do so. Items such as asbestos, clinical waste, chemicals, oils, electrical items, and certain construction materials may require specialist handling. If such items are discovered during the service, we may stop work until proper arrangements are made. Any additional collection, segregation, licensing, or disposal costs may be passed on to you.

Waste compliance is a shared responsibility. You warrant that any waste you ask us to remove has been disclosed accurately and that it does not contain hidden dangerous substances. We may refuse to remove waste that would place us in breach of law, policy, or duty of care. Where waste is transferred to an authorised third party, we will use reasonable care in selecting an appropriate disposal route, but we are not responsible for the acts or omissions of independent licensed operators once they take lawful control of the waste.

7. Liability and Limitations

We will exercise reasonable care and skill in providing the service, but we do not accept liability for losses arising from information you supplied that was incomplete, inaccurate, or misleading. We also do not accept liability for delays or failures caused by events outside our reasonable control, including extreme weather, industrial action, transport disruption, power failures, or the unavailability of materials caused by market shortages.

Our liability for direct loss or damage caused by our negligence or breach of contract will be limited to the total amount paid or payable for the specific service giving rise to the claim, unless a different limit is required by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited under UK law.

We are not liable for indirect, consequential, special, or economic losses, including loss of profit, loss of business, loss of opportunity, or reputational harm, to the extent permitted by law. You are responsible for arranging any insurance you consider necessary in relation to the service, the site, or items affected by the work. Any claim must be notified to us within a reasonable time after the issue is discovered.

8. Complaints, Suspension, and Termination

If you believe the service has not been delivered as agreed, you should raise the matter promptly so it can be reviewed. We may inspect the issue, request supporting details, or propose a remedial step where appropriate. Any complaint will be considered on its merits and in good faith. A complaint does not automatically suspend your payment obligations unless we agree otherwise in writing.

We may suspend or terminate a booking or ongoing services if you breach these terms, fail to pay, provide unsafe access, or behave in a manner that threatens staff safety or lawful performance. In such cases, any amounts owed for work already carried out, materials used, travel incurred, or agreed cancellation charges will remain payable. We may also end the relationship if continuing would be unlawful or commercially unreasonable.

Termination does not affect rights and obligations that are intended to continue after the service ends, including payment obligations, liability provisions, waste compliance duties, and any accrued rights. If a dispute arises, the parties should first attempt to resolve it through direct discussion and reasonable cooperation before commencing formal proceedings.

9. Governing Law and Jurisdiction

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales unless another part of the United Kingdom lawfully applies by agreement or mandatory legal rule. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law or other mandatory legislation provides otherwise.

If any section of these Terms and Conditions is inconsistent with applicable law, that section shall be interpreted to the minimum extent necessary to make it lawful, and if that is not possible it shall be severed without affecting the remainder. Nothing in these terms is intended to reduce any rights you may have under the Consumer Rights Act 2015 or other relevant legislation.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these UK service terms. They form the entire agreement between the parties concerning the subject matter described here, unless amended in writing by both sides. This document should be read together with any quotation, invoice, or written service specification that accompanies it.